• Andreea B.

Elevator Bookings [Updated] Survey: Where do we stand now?

Dear Residents,

On November 21, 2016, all residents were notified of a policy change regarding Elevator Bookings. The main change in this policy was the mandatory booking of Guards dedicated to the sole purpose of supervising elevator bookings.

This Guard’s role is to:

  • conduct the pre-inspection and place the protective moving pads up,

  • monitor the move (especially in areas where there cameras are limited or unavailable),

  • keep the move on time, and

  • conduct the post-inspection and take the moving pads down.

  • The Guard also ensures that no items are left behind and improperly disposed of, which costs all us Owners if we had to pay excessive removal fees.

This policy change was implemented because Management received a lot of negative feedback from residents regarding damage to the building due to elevator bookings, as well as elevator hold-ups, and excessive dumped furniture and personal property.

There were several benefits noticed following the policy change:

  • The Superintendents have reported that there is a drastic reduction in property damage to our building and illegally dumped goods - which helps lower our maintenance fees!

  • The desk guard is available at the desk, and can assist residents, buzz in delivery people to drop off packages, pick up phone calls, and monitor the security of the building.

In accordance with labour laws and the price charged for guards by our security company, the cost of a dedicated Elevator Booking Guard for a “Type A” Booking was placed at $120 (inc. HST). The cost of a “Type B” Booking is $25 (inc. HST) We’d like to clarify that Property Management does not profit from this cost; this is the cost that the Corporation is charged by Paragon, and as such, is the price that is passed on to the resident who requires the elevator booking.

As our building has a high rental rate, it also has a high turn-over rate as many tenants move in and out. In fact, in 2016 alone, we had 527 elevator bookings (with as many as 26 bookings for one suite alone), which is another factor that prompted us to implement this policy. In the 2019-2020 fiscal year there were a total of 478 Bookings: 91 “Type A” Bookings, and 371 “Type B/C” Bookings, and 16 “Type D” Bookings. As you can see, there is a high volume of elevator bookings which necessitates structure and Security to be diligent with several tasks.

On June 20, 2017, we published the results of our original survey on our website, which showed that: 91% of owners voted that the current policy of hiring a dedicated guard continues, 7% voted to go back to the original policy (no guard), and 2% of owners voted that we spread out the costs to all owners via maintenance fees.

Recently, there have been some residents who have asked us to re-evaluate by providing all residents with options and a chance for feedback. As such, we are re-conducting the “Elevator Bookings” survey, to see whether there is a shift in the direction that the community would like to go. Please note that this survey is only open to Owners.


Thank you for taking the time to provide your valuable feedback - we appreciate it!

-The Board of Directors of Emerald City One - TSCC 2368

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